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Packaging & Shipping
Shipping fees and delivery dates are subject to negotiation to ensure optimal terms. Transactions are secured through robust SSL encryption and PCI DSS compliance, ensuring your peace of mind. Our standard refund policy offers additional reassurance on your investment.
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After Sales Service
Benefit from a 1-year warranty inclusive of complimentary parts replacement and repair services. We safeguard every transaction made and paid through our platform, ensuring you have complete assurance.
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Frequently Asked Questions
Q1: Do you accept customization?
A: OEM is acceptable. We can produce the trucks according to your specific requirements and technical indicators.
Q2: How long is the typical delivery time?
A: Generally, it takes 7-15 days if the goods are in stock. For customized or non-stock items, delivery usually ranges between 15-30 days.
Q3: What are your accepted payment terms?
A: We accept various payment methods including T/T (Telegraphic Transfer), Western Union, and Paypal.
Q4: What is the warranty period for this electric lift truck?
A: This model comes with a 1-year warranty that includes free parts replacement and professional repair services.
Q5: What is the maximum load capacity of the HEJ1000?
A: The HEJ1000 model is designed with a robust load capacity of 1000kg, suitable for most warehouse pallet tasks.
Q6: What type of battery does the truck use?
A: It is equipped with a high-performance 24V/32Ah battery designed for efficient DC motor operation and longevity.
IDD Motion
