Frequently Asked Questions
QHow about your delivery time?
If the items are in stock, we can ship within 5 days. For re-production, the delivery time is approximately 25 days.
QWhat is the warranty period for your products?
Generally, the product warranty period is 12 months for key components from the date you receive the equipment.
QHow do you handle quality problems?
Please provide photos or videos of the broken parts. we offer technical support and free replacement of key parts within the 12-month warranty period.
QWhat payment methods do you support?
We typically require a 30% deposit, with the 70% balance payable within 3 working days after receiving the copy of the B/L.
QDo you support product customization?
Yes. In addition to our standard models, we support the production of customized products to meet specific requirements.
QWhat are your available trade terms?
We offer flexible trade terms including EXW, FOB, CIF, and CFR, which can be adjusted according to your needs.
IDD Motion
